rbaazi Terms and Conditions

1. Introduction and Acceptance

rbaazi ("Platform", "we", "our") operates an online gaming and betting service for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between you and rbaazi.

By using this website or service, creating an account, or participating in any game, you confirm that you have fully read, understood, and accepted these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

rbaazi reserves the right to amend these terms and conditions at any time. Changes will take effect from the date they are published on the website. It is your responsibility to visit this page regularly and stay informed of any updates.

2. Eligibility Requirements

To open an account and use the services on rbaazi, you must meet the following eligibility requirements:

• You must be at least 21 (twenty-one) years of age.
• You must provide accurate and complete personal information.
• You may only operate a single account.
• You must use your own bank account or payment method for all transactions.
• You must ensure that online gaming is not legally prohibited in the country or region where you are located.
• You are using this service voluntarily and are not under any form of compulsion.

Any person who does not meet the above eligibility requirements will not be permitted to create or use an account on this platform. rbaazi's decision on such matters will be considered final.

3. Account Registration and Security

When creating an account on rbaazi, you must provide true, accurate, current, and complete information. Providing false information may result in the account being temporarily suspended or permanently closed.

3.1 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Allowing anyone else to use your account is strictly prohibited. If you notice any unauthorized access or activity on your account, notify rbaazi support immediately.

3.2 Identity Verification (KYC)

If required, rbaazi may request a valid national identity card, passport, or other documents to verify your identity. Withdrawal processing may be temporarily paused until verification is complete. This process is conducted in a completely secure and confidential manner.

3.3 Multiple Accounts Prohibited

Only one account is permitted per person. Operating multiple accounts will result in all accounts being cancelled and deposited funds may be forfeited.

4. Deposits, Withdrawals and Payment Policy

rbaazi processes financial transactions through payment methods commonly used in Bangladesh. All transactions are completed in Bangladeshi Taka (BDT / ৳).

4.1 Deposits

• Minimum deposit amount: ৳500.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits are generally credited to your account instantly.
• Only payment methods registered in your own name may be used.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 (one) hour.
• Withdrawals must be made using the same method used for the deposit.
• Large withdrawals may be delayed if identity verification has not been completed.

4.3 Fraud Prevention

If any suspicious financial activity is detected, rbaazi reserves the right to hold the relevant transaction and request additional verification. If money laundering or fraudulent activity is proven, the account will be immediately closed and legal action will be taken.

5. Bonuses and Promotional Offers

rbaazi provides various types of bonuses and promotional offers for its players. These offers are subject to specific terms.

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 gives a bonus of ৳1,000, making the total balance ৳2,000.

5.2 Wagering Requirements

Before withdrawing any bonus, a minimum wagering requirement of 10 (ten) times must be met. This means that to become eligible for withdrawal of a ৳1,000 bonus, a total of ৳10,000 must be wagered.

5.3 General Bonus Terms

• Each bonus offer has its own validity period; if the conditions are not met within the specified time, the bonus will be cancelled.
• Multiple people from the same household or the same IP address cannot claim bonus benefits.
• Bonus funds cannot be withdrawn directly; they are only withdrawable after the wagering requirements have been met.
• rbaazi reserves the right to modify or cancel the bonus program at any time.

6. VIP Program and Reward Tiers

Regular players can enjoy special benefits by participating in rbaazi's VIP program. The VIP tiers are:

• Bronze — Up to 0.2% cashback per week.
• Silver — Up to 0.4% cashback per week.
• Gold — Up to 0.6% cashback per week.
• Platinum — Up to 0.8% cashback per week.
• Diamond — Up to 1.0% cashback per week.

There is an opportunity to advance to higher tiers based on your gaming activity and loyalty. Cashback is automatically added to your account every week. The detailed terms of VIP benefits are set by rbaazi and are subject to change.

7. Gaming Rules and Fair Play

All games on rbaazi are conducted impartially. We work with world-class game providers and are committed to ensuring fair play.

7.1 Prohibited Activities

The following activities are strictly prohibited on this platform:

• Playing games using any software, bot, or automated method.
• Abusing the bonus system or promotional offers.
• Attempting to influence game outcomes in collusion with other players.
• Intentionally exploiting technical errors in the platform for personal gain.
• Using another person's account or sharing account credentials.

7.2 Technical Issues

If a game result remains undetermined due to a technical error, rbaazi reserves the right to cancel the relevant transaction and refund the wagered amount. rbaazi's decision in such cases is final.

8. Responsible Gaming

rbaazi believes in responsible gaming. We want our players to enjoy games within their limits for entertainment purposes. Never wager beyond your means.

• You can set your own deposit limits at any time.
• You can request a break from gaming or ask for your account to be temporarily suspended.
• If you experience any gaming-related problems, contact our 24/7 support.
• This platform is for those aged 21 and above only.

For more information on responsible gaming, visit our Responsible Gaming page.

9. Copyright and Intellectual Property

All content on the rbaazi website — logos, designs, text, graphics, software, databases, and related materials — is protected under the intellectual property rights of rbaazi or its licensors.

Reproducing, distributing, modifying, or using any part of this platform for commercial purposes without our prior permission is strictly prohibited. Use of information for personal and non-commercial purposes is permitted, provided the source is credited.

10. Limitation of Liability

rbaazi makes every effort to operate a safe and reliable platform. However, rbaazi does not accept responsibility in the following cases:

• If game results are affected by an internet connection failure.
• Delays or issues caused by a third-party payment provider.
• Losses resulting from problems with your device or software.
• Losses arising from unauthorized use of your account.
• Unexpected technical issues or server downtime.

In any circumstances, rbaazi's total liability will be limited to the amount of the current balance in your account.

11. Account Suspension and Closure

rbaazi reserves the right to temporarily suspend or permanently close an account without prior notice in the following cases:

• Violation of any clause of these terms and conditions.
• Providing false or misleading information.
• Evidence of involvement in fraudulent or suspicious activity.
• Operating multiple accounts.
• Harassment or misconduct toward other players or staff.
• Failure to cooperate with identity verification.

Users may also request closure of their account at any time through support. If a valid balance exists at the time of account closure, it will be returned via the designated method, however bonus funds may be forfeited.

12. Privacy and Data Protection

rbaazi places the highest importance on protecting your personal information. Details on how your information is collected, stored, and used are set out in our Privacy Policy.

In summary, we use your information solely for the purposes of providing services, identity verification, fulfilling legal obligations, and ensuring platform security. Your information is not sold or unnecessarily shared with third parties. All data is secured with SSL encryption.

13. Customer Support

rbaazi's customer service team is available seven days a week, twenty-four hours a day. For any questions, complaints, or suggestions, please contact us through the following channels:

• Live Chat: Get direct 24/7 support in Bengali through the website.
• Email: [email protected]

After a dispute or complaint is raised, we will do our best to resolve it as quickly as possible. rbaazi's final decision will apply in all disputes.

14. Applicable Law and Jurisdiction

These terms and conditions and all relations between rbaazi and the user will be governed and interpreted in accordance with the relevant applicable law. Any dispute or claim will first be attempted to be resolved through mutual discussion.

If resolution through discussion is not possible, the matter will be settled through arbitration. If any clause of these Terms becomes invalid or unenforceable, the remaining clauses will continue to remain in full effect.

15. Changes to Terms

rbaazi reserves the right to change, amend, or update these terms and conditions at any time. The new terms published on the website after any change will be considered effective.

For significant changes, rbaazi will endeavor to notify users via email or through a notice on the platform. Continuing to use the platform after any changes will be considered equivalent to accepting the new terms. You are advised to visit this page regularly to stay aware of updates.