rbaazi Privacy Policy
Your personal information is of the highest importance to us — find out in detail here how it is collected, used, and kept secure.
This privacy policy applies to all users of the rbaazi platform. By using our services, you are agreeing to the terms of this policy. Please read this policy carefully.
1 Introduction and Purpose
rbaazi is an online casino and betting platform in Bangladesh that places your privacy at the highest priority. This privacy policy describes what kind of information we collect about you while you use our website and services, why we collect it, how we process that information, and how we keep it secure.
By using the rbaazi platform, you are accepting the terms described in this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services. We reserve the right to update this policy at any time and will make every reasonable effort to notify you of any changes.
Our platform uses SSL encryption technology, which protects your information from unauthorized access by third parties. We value your trust and confidence and are committed to ensuring the secure handling of your personal information.
2 What Information We Collect
We collect various types of information in order to provide our services properly. A detailed description of the information collected is given below:
Personal Identification Information
At the time of account registration, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID or passport details (if required)
Financial Information
The following information is collected to process deposits and withdrawals:
- Payment method type (bKash, Nagad, Rocket, Upay)
- Mobile banking account number
- Bank account details (for bank transfers)
- Transaction history and amounts
Technical Information
Information collected automatically while using our platform:
- IP address
- Browser type and version
- Device type and operating system
- Login and logout times
- Page visit information and session data
Gaming Activity Information
We collect the following to improve your gaming experience:
- List of games played
- Bet amounts and results
- Duration of gaming sessions
- Preferred game categories
- Bonus usage history
3 Purpose of Information Use
rbaazi uses your information only for the legitimate purposes listed below. We never sell your information to third parties for marketing purposes without your consent.
| Purpose | Details |
|---|---|
| Account Management | Creating, verifying, and managing your account; ensuring login security. |
| Payment Processing | Completing deposits and withdrawals; maintaining records of financial transactions. |
| Age Verification | Ensuring that all users are at least 21 years of age. |
| Service Improvement | Continuously improving our platform and user experience. |
| Customer Support | Resolving your issues and answering your questions. |
| Security and Fraud Prevention | Detecting and preventing unauthorized account access and fraudulent activity. |
| Responsible Gaming | Monitoring gaming behavior to identify and provide support for problematic behavior. |
| Legal Compliance | Retaining information necessary to comply with applicable laws and regulations. |
4 Cookies and Tracking Technology
The rbaazi website uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device. A description of the different types of cookies is given below:
Essential Cookies
These cookies are necessary for the core functions of the platform. They maintain your login session and ensure security. These cookies cannot be disabled.
Analytics Cookies
These cookies help us understand how users are using our platform. This helps us improve the quality of our service. These cookies can be disabled.
Preference Cookies
These cookies remember your preferred language, theme, and other settings, so that your experience is smoother on future visits. These cookies can be disabled.
Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform functions to not work properly. Most modern browsers offer the option to manage cookies — this option can be found in the settings of Chrome, Firefox, Safari, and Edge.
5 Sharing Information with Third Parties
rbaazi does not sell your personal information for commercial purposes. However, we may share information in the following limited circumstances:
Service Provider Partners
The minimum necessary information may be shared with trusted third parties for payment processing, technical support, and game delivery. All such partners are bound by strict confidentiality agreements.
Legal Obligations
Information may be provided in compliance with applicable law in response to court orders, legal processes, or lawful requests from government authorities.
Fraud Prevention
Relevant information may be shared with security experts to detect and prevent fraudulent activity and to protect the security of the platform.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, information may be transferred to the new owner or operating entity, but still under this policy.
6 Data Security Measures
rbaazi has adopted industry-standard technical and administrative measures to protect your information:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
24/7 Monitoring
Continuous security monitoring and detection of unusual activity.
Access Control
Only authorized personnel are granted limited access to the information they need.
Important Notice
Although we make every effort to protect your information, there is no guarantee that transmitting information over the internet is completely secure. You can also play a role in securing your account — use a strong password, do not share your login details with anyone, and exercise caution when using public devices or networks.
7 Data Retention Period
rbaazi retains your information only for as long as necessary to fulfill the required purposes:
Active Account
For as long as your account is active, we retain your complete profile and transaction history. This is essential to ensure the quality of your service.
After Account Closure
Even after an account is closed, information necessary for fulfilling legal obligations and maintaining financial records is retained for a defined period.
Financial Transaction Information
Financial transaction information may be retained for an extended period as required by law. This information is used for dispute resolution and legal needs.
Data Deletion
When the need to retain information has ended, we securely delete or anonymize it so that you can no longer be identified.
8 Your Rights
As a user of rbaazi, you have the following rights over your own information:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Object to Processing
You may object to the processing of your information for marketing or other specific purposes.
Data Portability
You may request a copy of your information in a standard machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be temporarily restricted.
Contact Us to Exercise Your Rights
To exercise any of the above rights or for any questions regarding your information, please contact our support team. We will make every effort to process your request in a timely manner. Email: [email protected]. Our support team is also available 24/7 in Bengali via live chat.
9 Protection of Minors
Prohibited for Those Under 21 Years of Age
rbaazi's services are only for users aged 21 and above. We do not knowingly collect information from or provide accounts to minors.
If we become aware that a minor is using our services or has provided a false age during registration, we will immediately close the relevant account and take all reasonable steps to delete any collected information. If you believe a minor is using our platform, please contact us immediately.
10 Policy Changes & Updates
rbaazi reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A clear notice will be displayed on the platform before the changes take effect.
- The "Last Updated" date at the top of this page will be changed.
Continuing to use our services after the changes will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our dedicated support team is always ready to answer any of your questions.
Email Support
Live Chat
24/7 live chat support available in Bengali.
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.