Frequently Asked Questions
Answers to all your questions about rbaazi
From opening an account to bonuses, deposits, withdrawals and safe gaming — find detailed answers to the most frequently asked questions here.
Thousands of Bangladeshi players enjoy cricket betting, slots and live casino at rbaazi every day. Whether you are a new member or an experienced player, many questions come to mind. On this page we have provided clear and accurate answers to the most important questions about account registration, transactions with bKash and Nagad, bonus conditions, game rules and responsible gaming. Find your question from the sections below.
Account and Registration
Account
To open an account at rbaazi you need an active mobile number, an email address and a strong password. During registration, enter your correct name and date of birth — this information is checked during identity verification. Remember, only people aged 21 or older can open an account.
No. Each person is allowed only one rbaazi account. Attempting to open multiple accounts using the same mobile number, email or device may result in those accounts being suspended and any stored balance being forfeited. This rule is strictly enforced to ensure safe and fair gaming.
First, use the "Forgot Password" option to receive a reset link on your registered mobile or email. If that does not work, contact our 24/7 live chat support. The support team will quickly verify your identity and resolve the issue. Clearing your browser cache and cookies and trying again also fixes the problem in many cases.
rbaazi follows an identity verification process to ensure a safe gaming environment. You may be asked to submit a photo of your national ID card or passport, usually before your first withdrawal or after a certain transaction volume. This process keeps your account protected from unauthorised access and helps speed up withdrawals.
Yes. rbaazi is fully mobile-friendly. The site works smoothly on any modern browser on both Android and iOS devices. Without downloading a separate app, you can access cricket betting, slots and live casino directly in your browser.
Deposits and Withdrawals
Payments
When you deposit with bKash, the funds are usually added to your rbaazi wallet within a few minutes. The minimum deposit amount is ৳500. If there is a delay for any reason, contact live chat with your payment reference number and our support team will resolve it quickly.
rbaazi currently supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit and withdrawal across all methods is ৳500. Make sure to use the correct account number when making a payment.
Withdrawal requests at rbaazi are usually completed within 1 hour. The process is even faster for accounts that have completed identity verification. Bank transfers may take slightly longer due to the bank's own processing time.
To deposit with Nagad, go to the payment page on rbaazi and select the Nagad option. Send money from your Nagad app to the displayed merchant number and enter the transaction ID in the designated field on rbaazi. The minimum deposit is ৳500. It is important to include the correct reference number with each transaction.
rbaazi does not charge any transaction fees. However, your mobile banking service (bKash, Nagad etc.) may deduct a small charge according to their own rules. Check the fee details in your mobile banking app before making a transaction.
Games and How to Play
Gaming
To bet on BPL or any other cricket match, go to the cricket section on rbaazi and select an ongoing or upcoming match. You will find various markets including match winner, toss and top run scorer. Clicking on your preferred outcome adds it to the bet slip, then enter your amount and confirm the bet. Live in-play betting is also available during matches.
rbaazi features slot games from the world's leading providers including PG Soft, Pragmatic Play and JILI. Popular titles include Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace, among many others. Every game runs on fair and secure technology.
Yes. The live casino section at rbaazi is fully mobile-optimised. Live table games from Evolution Gaming and Ezugi can be played directly from a browser on a smartphone or tablet. Keep a stable internet connection for the best experience.
RTP (Return to Player) is the theoretical long-term average payout rate of a game — it shows how much, on average, is returned as winnings for every ৳100 wagered. A higher RTP means a better chance of returns over the long term. However, it does not guarantee the outcome of any individual spin — gaming is always chance-based.
rbaazi only features titles from accredited and reputable game providers that use Random Number Generator (RNG) technology. This technology ensures that the result of every spin or bet is completely random and independent. The platform uses SSL encryption and secure payment gateways.
Aviator is a crash game developed by Spribe. When the game starts, a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win according to that multiplier. The moment of the crash cannot be predicted — every round is controlled by RNG.
Bonuses and Promotions
Bonuses
On your first deposit at rbaazi you receive a 100% bonus of up to ৳8,000. For example: deposit ৳1,000 and you get an additional ৳1,000 bonus — letting you start playing with a total of ৳2,000. After opening your account, the bonus is added automatically at the time of your first deposit.
A wagering requirement is the number of times you need to place bets before a bonus becomes withdrawable. For the rbaazi welcome bonus this condition is 10 times (10x). This means if you receive a ৳1,000 bonus, you need to wager a total of ৳10,000 before you can withdraw. Once the requirement is met, your winnings can be withdrawn just like any regular withdrawal.
Simply open an account at rbaazi and play regularly — you will be enrolled in the VIP programme automatically. There are five levels: Bronze → Silver → Gold → Platinum → Diamond. The more you play, the higher the level you reach, and you can earn weekly cashback of up to 1.0%.
Diamond is the highest VIP level at rbaazi. At this level you can receive weekly cashback of up to 1.0%. You also get priority support, special promotional offers and personalised benefits. Cashback is credited directly to your wallet every week.
The list of games eligible for bonus play is detailed in the rbaazi bonus terms and conditions. Slot games generally contribute fully to the wagering requirement. For specific details, ask via live chat support or check the terms and conditions page.
Security and Responsible Gaming
Security
Yes. rbaazi uses SSL encryption technology to protect your information. Your personal and financial data is not shared with third parties. Read our privacy policy for more details.
rbaazi is only for people aged 21 and above. Age is verified at the time of account registration. Managing an account on behalf of a minor is strictly prohibited. Parents and guardians are also responsible for keeping children and teenagers away from online gambling.
If playing no longer feels like entertainment but feels like a compulsion, or is causing financial or family problems, please contact our 24/7 live chat right away. You can request a temporary break or permanent closure of your account. For more information, please visit our Responsible Gaming page.
Self-exclusion is a protection feature that lets you block yourself from logging in to your rbaazi account for a set period of time. To use it, submit a request to support via live chat or email ([email protected]). Once activated, it cannot be lifted before the specified period ends.
rbaazi's support team is available 24 hours a day, 7 days a week in Bengali. The live chat button on the site is the fastest way to get a response. If you prefer to contact us by email, write to [email protected].
Follow a few important habits for responsible gaming: never bet beyond your means; avoid the temptation to chase losses by betting more; set a daily budget in advance; take regular breaks. Gaming is for entertainment only — not as a source of income.
Still have questions?
Our Bengali support team is always ready to answer any questions. Get instant help via live chat.